Reach people at the right moment
Send relevant updates, reminders and offers to contacts who have agreed to hear from you. Connect messages to the steps in your customer journey.
08 / SMS & AI
Keep the conversation moving.
Even when you’re busy.
Make it easier for customers to hear from you and get a useful response. Bring timely SMS and AI-supported conversations together, so enquiries have a next step instead of waiting in the background.
- Timely customer messages
- AI-supported first responses
- A clear path to your team
THE BENEFITS FOR YOUR BUSINESS
Less chasing.
More useful conversations.
Give routine questions a faster path
Configure AI-supported replies around your business information. Help people find answers, share enquiry details and move towards a booking where included.
Keep people in the picture
Set clear handover rules for conversations that need your team. Choose how much assistance or automation fits the way you work.
THE BIGGER OPPORTUNITY
A message is an opportunity.
Make the next step simple.
From a new enquiry to a reminder before an appointment, small conversations can make a big difference to the customer experience. Build a messaging process your team can keep up with.
01Send the right message
02Help with the reply
03Connect the next step
BUILT AROUND YOUR BUSINESS
Your voice.
Your rules for the conversation.
We define the audience, approved information, response style and handoff points, then test typical questions and exceptions before switching on automation.
Where we start
Bring your common questions, contact permissions and follow-up goals. We confirm phone setup, supported channels, usage costs and the person responsible for escalations.
We agree the setup, ongoing support and applicable platform or usage costs before you commit.
BEFORE YOU BEGIN
A little clarity.
Does the AI reply automatically?
It can be configured to suggest replies for your team or respond automatically on supported channels. The right mode depends on your scope, setup and preferences.
Can it help customers book?
Configured AI conversations can support appointment booking when the calendar connection and booking actions are included and tested.
Can customers stop receiving messages?
Your messaging setup needs appropriate consent and an opt-out process. We plan how those preferences are handled before campaigns begin.
Make your next customer conversation
easier to keep moving.
Let’s find the right balance of timely messages, AI support and human care.
Book a free consultation